Privacy Policy

Privacy Policy

Last updated: July 22, 2024

This privacy policy (“Privacy Policy” or just the “Policy”) describes FLOR's information gathering and dissemination practices for the website, FLOR.com (the “Site”), any current or future mobile application controlled by FLOR that provides a link to this policy (the “Mobile Application”), all interactive features, applications, widgets, blogs, social networks and social network "tabs", and other online or wireless offerings that post a link to this Privacy Policy, or any associated content, material, or functionality contained on the Site or Mobile Application (collectively, the “Services” and, together with the Site and the Mobile Application, the “System”), whether accessed via computer, mobile device or other technology. If users have questions or concerns regarding this policy, they should first contact 866.281.3567.

What information we collect and why

Our System uses various forms for customers and other visitors to request information and to order products and samples. As described below, we collect personally identifiable information from customers and other visitors primarily so that we may process their orders and requests, but also so that we may enhance our services to our System visitors, make each visit as pleasant and helpful as possible, and track trends and statistics. During the checkout process on our System, we ask for certain information (such as name, address, e-mail, telephone number and credit card information) which is necessary to process and ship orders or respond to requests. Personally identifiable information may be transmitted to contracted third parties for the purpose of shipping an order, sample or other items

The below chart summarizes our collection, use, and disclosure of personal data:

We may also share or disclose information in order to conform to or comply with legal requirements, to protect the rights of FLOR or to act under exigent circumstances to protect the personal safety of FLOR personnel or the public.

We may also periodically obtain personally identifiable and non-personally identifiable information about you from FLOR affiliates, business partners, or other third parties, which we add to our account or other information we have collected.

We may collect and store personally identifiable information about other people that you provide to us. If you use the System to send others a product as a gift, information that may interest them, or messages through our systems, we may store your information as well as the information of the recipient(s).

FLOR may also give users the opportunity to answer questions which assist us in our marketing efforts. It is optional for customers to answer marketing questions. However, we encourage our customers to answer these questions so we can provide a more personalized experience on our System.

Information sharing

• Authorized service providers. We may share personally identifiable information with our vendors and authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting System functionality, and supporting contests, sweepstakes, surveys and other features offered through our System, catalogs, by phone or mail. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Business partners. When you make purchases or engage in promotions offered through the System, catalogs, or through our other services, we may share personally identifiable information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant's offer or program, you authorize us to provide your e-mail address and other information to that merchant.
• Direct mail partners. From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.
• FLOR affiliates. We may share information we collect, including personally identifiable information, with FLOR affiliates. Sharing information with our businesses enables us to provide you with information about a variety of products and services that might interest you.
• Other situations. We also may disclose your information:
  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our System terms and conditions or other agreements or policies.
  • In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Registration (optional)

To most effectively use this Site or the System, a customer can complete our My Account registration process. During registration, we may ask a customer to select unique identifiers (such as username and password) and provide contact information (such as name, email address, day time phone numbers and shipping address). We may also ask registered customers if they would like to receive via e-mail special announcements or offers from us. Customers may opt-out of receiving such e-mail (see the choice/opt-out section below). Business partners and professional visitors requesting access to specialized content areas may be required to provide identifying information for verification purposes.

Cookies

You may have heard of the term "cookies". Cookies are routinely used by most, if not all, E-commerce merchants, including FLOR. Cookies are small blocks of text which are sent to your browser from a website. We use 'persistent' and 'non-persistent' cookies on our System to provide you with the best presentation of the information currently available. 'Persistent' cookies store text which is available to us when you return to our System. 'Non-persistent' cookies are temporary information which is eliminated once you close your internet browser and/or shut down your computer. This information about the user enables us to track and personalize the System to enhance your experience. For instance, by setting a cookie on our System, we can provide you with storage of items in your shopping cart between visits.

We also use certain pixels or other tracking technology to identify users who have landed on certain of our pages or interacted with our content. The pixels may store a cookie, which means that information about your visit to our System may be shared with the third parties who set the pixels.

These cookies can in no way be used by us or anyone else to get data from your hard drive, obtain your e-mail address or access sensitive information about you as an individual. Cookies must meet strict specifications to ensure that they are not used to compromise security.

If a user rejects cookies, the user may still use our System although we will be unable to provide the user with the personalized shopping experience we can offer using the cookie data. If you have any questions about our use of cookies, please send e-mail to support@flor.com.

Security

We take credit card information security seriously and use a variety of technical solutions to make shopping safe on our System. Your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of your browser becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All of the information of our System’s users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or Customer Care representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

You are solely responsible for maintaining the secrecy of passwords which may be issued to you and/or any account information. Please be careful and responsible whenever you are online.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, FLOR cannot warrant or ensure the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

If you have any questions about the security at our Site or on our System, you can send an e-mail to support@flor.com.

Links

Our sites contain links to other sites. While we enforce our privacy policy with respect to information gathered on our System, we are not responsible for any information you provide to other websites you may access through links on our Site.

Consent

By using our System, you consent to the foregoing collection and use of information by FLOR. This policy may change from time to time, so please check back periodically.

Choice/opt-out

We provide users with the opportunity to opt-out of receiving communications from us. To remove your information from our lists so that you will not receive future communications, please send an e-mail to support@flor.com or go to our Unsubscribe Options.

• You can choose not to provide us with certain information, but that may result in you being unable to use certain features of the System because such information may be required in order for you to register; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions.
• At any time you can choose to no longer receive commercial or promotional e-mails or newsletters from us. When your register or provide your e-mail address, you will be given a choice as to whether you want to receive e-mail messages about special offers. You may modify your choice at any time. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party before you have changed your preferences or updated your information, you may have to change you preferences directly with that third party.
• We may share your name and mailing address with carefully selected businesses for purposes of sending you relevant catalog, magazine or fundraising offers in the mail. The DMA's Mail Preference Service reduces the availability of your name and address to many other direct marketing companies. To learn more, visit www.dmaconsumers.org.

Our company contact points:

Toll Free: 1-866-952-4093

Email: support@FLOR.com

Mail: FLOR, 1280 West Peachtree St NW, Atlanta, Georgia 30309

Attn: Customer Service

California privacy rights

Data Subject Rights – California Residents

This portion of our Privacy Policy advises California residents of rights provided in the California Consumer Privacy Act (“CCPA”) and how to effectuate those rights by communicating with us. Please note, we will seek to verify your identity when we receive an individual rights request from you in order to ensure the security of your personal data.

We do not sell the personal data of individuals who we know to be under 16 years of age.

We do not use or disclose sensitive personal information outside of business or commercial purposes.

Please direct any rights requests (as further described below) or additional questions you may have regarding this Privacy Policy via phone, email, or regular mail to:

support@flor.com

Toll Free: 1-866-952-4093

1280 West Peachtree St NW

Atlanta, GA 30309

USA

If you do, we will need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You may also authorize an agent to make a request on your behalf, who will need to provide similar information for verification. To designate an authorized agent, you must provide the agent with written permission to submit the request. We may require you to confirm that you have authorized an agent to act on your behalf and to verify your identity directly (subject to certain exceptions) as permitted by law. We may refuse a request if the agent does not provide adequate proof of their authorization.

Our site recognizes [signals that enable opt-outs of sale or sharing of information for targeted advertising across third party websites in a frictionless manner].

Right to Correct

California residents have the right to correct inaccurate personal data that we maintain about you. Upon verifying your identity and the validity of your request, we will use reasonable efforts to correct your personal information as directed. In certain circumstances, we may not be able to satisfy this request depending on the nature of the personal information and purposes for maintaining it.

Right to Deletion of Personal Data

California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Upon verifying your identity and the validity of your request, we will delete your personal information from our records and instruct our service providers, affiliates, or third parties to delete your information as required by law. Flor may not delete some or all requested personal data if such personal data is necessary for us, our service providers, or affiliates, to:

• Complete the transaction for which the personal data was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of Flor’s ongoing business relationship with the consumer, or otherwise perform a contract between Flor and the consumer,
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity,
• Debug to identify and repair errors that impair existing intended functionality,
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law,
• Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code,
• Enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with Flor,
• Comply with a legal obligation, or
• Otherwise use the consumer’s personal data, internally, in a lawful manner that is compatible with the context in which the consumer provided the personal data.

Right of Access: Right to Request Disclosure of Data Collection and Sharing Practices

You may request to receive details about how we collect, use, and share your personal data. Specifically, you may request to receive the specific pieces of personal data that we have collected about you.

You may also request to receive:

• the categories of personal data that we have collected about you,
• the categories of personal data that we have disclosed for a business purpose,
• the categories of sources from which we collected the personal data,
• our purposes for collecting that personal data, and
• the categories of parties with whom we share your personal data.

You have a right to direct us not to sell or share your personal data. If you would like to exercise those rights, please click [Do not Sell]. Alternatively, you may direct us to not to sell your by contacting us as provided above.

Right to not be Discriminated Against for Exercising CCPA Rights

We do not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above. If we choose to offer a product enhancement or financial incentive that is contingent on you sharing personal information, we will ensure that the value provided to us by that collection is reasonably related to the value of the product enhancement or financial incentive.

Additional Notice to California and Delaware Residents

Additionally, California and Delaware law requires that we indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. We adhere to the standards set out in this privacy policy and do not monitor or follow any Do Not Track browser requests.

Children

The System is not intended for children under the age of 13, and we do not intentionally collect information from children under 13. If you have reason to believe that we have collected information from someone under 13 years of age, please let us know.

Residents of Other US States

This portion of our Privacy Policy describes the rights that may apply depending on your jurisdiction of residence and applies only to the extent of any inconsistency with the information above. Please direct any rights requests (as further described below) or additional questions you may have regarding this Privacy Policy via phone, email, or regular mail to:

support@flor.com

Toll Free: 1-866-952-4093

1280 West Peachtree St NW

Atlanta, GA 30309

USA

Right to Confirm and Access

You have the right to confirm whether we are processing your personal data and you have the right to access such personal data.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of processing the personal data.

Right to Delete

You have the right to delete personal data provided by or obtained about you.

Right to Obtain a Copy

You have the right to obtain a copy of your personal data that you previously provided to us in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another data controller without hindrance, where the processing is carried out by automated means.

Right to Opt-Out

You have the right to opt-out of the processing of your personal data for the following purposes: 1) the sale of your personal data, or 2) conducting profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning you. We do not use your personal data to conduct profiling.

Subject to certain exceptions provided by law, we will get your opt-in consent prior to collecting “sensitive” personal data.

If you would like to exercise your right to opt out of the sale of your personal data or targeted advertising, please click [Do not Sell]. Alternatively, you may direct us to not to sell your by contacting us as provided above.

Right to Appeal

If we refuse to take action regarding your exercise of any of the rights described in this section, you may appeal our refusal to do so by contacting us as provided below.

Visiting from outside the United States

This Privacy Policy is intended to cover collection of information on our System from residents of the United States. If you are visiting our System from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Last Updated date at the top of this Privacy Policy. Changes to this Privacy Policy will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the primary email address specified in our records.