FLOR Frequently Asked Questions

What size are flor tiles?

FLOR tiles come in 19.7" x 19.7" squares (50cm x 50cm) and FLOR samples come in 6" x 6" square tiles. FLOR samples are cut from full-sized FLOR tiles so each sample represents the true color and texture of each FLOR carpet square.

How thick are FLOR carpet tiles?

Generally FLOR carpet tiles range in thickness from 1/2-inch to 1/4-inch. FLOR comes in different thicknesses for different applications. For more information, shop Area Rugs and Carpet Tiles to see a specific style or call Customer Care at 866.952.4093.

Can I sample FLOR?

Yes, we encourage you to sample FLOR so you can see the colors, textures, and patterns in person. FLOR samples are available in 6" x 6" square tiles cut from the full tiles. Please note not all colors and patterns may be represented in a single sample swatch.  Samples are priced US $2.00 each. To view how to order a sample swatch visit [Get started with Sample]. Samples generally arrive within 7 to 10 business days.

How do FLOR rugs stay in place?

FLOR is engineered with structural integrity to "hug" the floor. Plus, the easy-to-use, non-toxic FLORdots that come with every order are designed to stick to the underside of each tile and not to the floor beneath. Using the correct FLORdots secures the tiles to one another so there's no curling, gapping, or slippage. * FLOR has firm, but flexible backing. Installation of FLOR over a soft subfloor or existing carpeting or rugs will cause the tiles to separate when weight is applied to the surface.

Can I get help designing a rug?

FLOR has a Free Design Assistance program available. To access it, fill out our design form here. Our in-house design experts will assist you. Make sure to provide clear details about your project to get the most effective help.

How do I know how many FLOR tiles to purchase/do you suggest any overage?

Begin by measuring the area you wish to cover. Next, visit our FLOR tile calculator, where you can enter your dimensions to determine the number of tiles needed. Each FLOR tile measures 19.7” x 19.7”.We recommend ordering an additional 10% to accommodate future replacements, as dye lots cannot be guaranteed, and styles or colors may be discontinued without prior notice.

Is there a minimum order required?

There is no minimum order requirement. You can order FLOR carpet tiles in any quantity you need.

Do FLORdots™ come with my order?

Yes. FLORdots are included with each tile order based on the quantity of tiles purchased. If you need more, simply order online here. **CushionBac Random Outlet tiles do not include FLORdots as the FLORdots will not work with this backing type and a permanent carpet adhesive glue will be needed.

Where can I order FLOR?

FLOR can be ordered online or by contacting Customer Care.

How to order a FLOR sample?

FLOR samples are available to order for all styles of FLOR carpet tiles. For step-by-step sample ordering instructions, visit our Sample Ordering Guide. Please note: not all colors or patterns are represented in the 6-inch samples since they are a cut portion of the full size tiles.

What is FLOR made of?

FLOR partners with Aquafil, who recycles used nylon into beautiful yarns for our tiles. Aquafil’s regenerated ECONYL® nylon is the same as brand-new nylon but doesn’t utilize new resources. Our new carbon-negative carpet tile backing, CQUEST™GB, is made of post-consumer carpet tiles, bio-based elements, and pre-consumer recycled materials. Styles with this backing can be found here.

How do FLOR tiles ship?

FLOR tiles are packaged in oversized pizza boxes. Orders of fewer than 300 tiles are shipped via UPS Ground from Georgia. Orders of 300 tiles or more may require different shipping methods (such as freight shipping) and will incur additional shipping charges. Each tile weighs approximately 2.5 lbs. More details on our shipping policy and rates can be found here.

Where is FLOR made?

Almost all FLOR products are manufactured in USA - LaGrange, Georgia.

How do I recycle my old FLOR rugs and carpet tiles?

We’re excited to offer free recycling for your old FLOR carpet tiles & samples! Simply visit our Return & Recycle page to request your complimentary recycle kit. Click here to get started. If you're in Canada, kindly email Customer Care to initiate your request here.

FLOR INSTALLATION METHODS

How to Install FLOR Carpet Tiles

• Step-by-step instructions and helpful tips for installing FLOR carpet tiles are available in each FLOR box. You can also download the instructions via the button below.
• If you don't find what you're looking for and need more assistance, please call Customer Care at 866.952.4093 Hours: Monday-Friday 10am-6pm EST or email us at support@flor.com for more information.

Can FLOR be installed anywhere?

FLOR can be installed in virtually any indoor area that has a clean, hard, dry surface. FLOR should NOT be installed over carpeting or padding*, floors with hand painted or vintage varnish finish, unfinished waxed floors or outdoors. FLOR may be installed over smooth, fully-cured (minimum of 90 days) concrete floors. If your room has an unfinished, waxed, vintage varnish, or solvent sealed floor we do not recommend installing FLOR, as FLOR may cause some discoloration or staining of the floor. If you're unsure if FLOR will work for your surface contact Customer Care at 866.952.4093 Hours: Monday-Friday 10am-6pm EST or email us at support@flor.com for more information.

* FLOR has a firm, but flexible backing. Installation of FLOR over a soft subfloor or existing carpeting or rugs will cause the tiles to separate when weight is applied to the surface.

Are Flor Rugs Moisture-Resistant?

FLOR works great in virtually any room in your house. Humidity, moisture, and spills on the face fibers will not affect performance. However, FLOR is not made from wicking or “breathable” material. So, if FLOR gets substantially wet or saturated, water may become trapped underneath. The simple solution is to remove FLOR tiles and allow them to air dry completely before replacing them. Normal bathroom moisture, splashing, wet towels, etc. are fine.

FLOR carpet tiles are fairly resistant to the effects of moisture, and under normal use will not allow moisture through the face to the surface below. Instead, moisture will simply remain on the face of the tile until it is blotted with a clean, white cloth or until it evaporates. However, if the spill occurs at the seam, it can wick under the tile, in which case, the tile(s) affected should be removed to clean. FLOR products are not, however, completely impervious to nature’s effects. Prolonged exposure to excessive moisture may cause some discoloration to the adjacent floor surface, as well as mildew/ mold growth (typically underneath the surface). Direct exposure to sunlight over a prolonged period may also cause some color fading. Please see FLOR’s installation information and Warranty for further information.

Can FLOR be installed on stairs?

FLOR is not intended or recommended for installation on stairs.  The type of installation presents a slip and fall issue; therefore, FLOR does not offer any warranty for this type of installation.

Can FLOR be installed on walls?

FLOR is not intended or recommended for installation on walls or ceilings. Installing FLOR vertically for a wall or ceiling application will not pass fire codes. FLOR does not offer any warranty for this type of installation, and therefore cannot recommend any adhesive for this type of application.

Can FLOR be installed outdoors?

FLOR rugs are not intended or recommended for installation outdoors. FLOR carpet tiles are not designed for changing environmental conditions. Fluctuating temperatures, humidity levels and exposure to UV light can all compromise the integrity of our tiles. FLOR does not offer any type of warranty for tiles exposed to the outdoor elements.

Does FLOR require separate padding like traditional carpeting?

No. FLOR'S patented backing supplies both cushion and structural integrity to keep each tile aligned. FLOR has firm, but flexible backing. Installation of FLOR over a soft subfloor, existing carpeting, padding or rugs will cause the tiles to shift and separate from one another when weight is applied to the surface.

What should I do when I receive my tiles?

One of your boxes will be a blue FLOR box labeled "OPEN ME FIRST." Inside, you'll find a large grey envelope containing your installation instructions, FLORdots, and packing list.

When your order arrives, we recommend inspecting all boxes and tiles right away to confirm that everything is correct. If you notice any issues, please contact Customer Care within 30 days of receiving your order.

How do you pick-up or remove a single square?

FLOR tiles are designed for easy removal and replacement. To remove a single tile, start by gently pulling up or folding over the rug to expose the backing. With the backing side facing up, use a sharp blade, such as a carpet knife, to carefully cut through each FLORdot™ to detach the tile. Avoid pulling or ripping the squares by hand, as this can cause damage or tears to the tile.

If you're reinstalling the same tile (for example, after cleaning), be sure to use a new FLORdot and place it in a different spot. (Note: FLORdots are included with every order, but you can always purchase additional ones here). Finally, make sure FLOR tiles are completely air-dried after cleaning or rinsing before reinstalling them.

Can I move my rug once installed?

Over time, the FLORdot adhesive becomes stickier, creating a stronger bond with the backing of the tile. As the tiles settle, they may become easier to move. However, be sure not to force the tiles; gently adjust them to avoid any damage.

Is FLOR easy to clean?

Yes! FLOR tiles are designed to handle everyday wear and tear. Since they are on the floor, they can naturally collect dirt and debris from foot traffic. Regular vacuuming is the best way to maintain your FLOR tiles and keep them looking fresh. Depending on the fiber type, your FLOR tiles should be deep-cleaned annually using a hot water extractor or dry powder cleaning method. For spills, first blot the area with a dry, white, absorbent cloth (avoid scrubbing). Then, gently remove the tile and rinse it under cool water. Be sure to dry the tile thoroughly before reinstalling it.

Note: FLOR tiles are not machine washable. Never place your tiles in the dishwasher or washing machine. Never place your tiles on or near heating elements to dry.

See how easy it is to clean, replace, or refresh your FLOR design. Our proprietary Protekt²™ stain-resistant technology is integrated directly into the carpet fiber, eliminating the need for a topical stain treatment. Rather than coating the yarn’s surface, we’ve enhanced the nylon’s formulation to permanently boost its inherent stain resistance. Learn more about the science behind Protekt²™ here.